Shipping policy

Shipping Policy

Thank you for choosing Flare Pod. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can equip your vehicle with essential roadside safety beacons without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible roadside LED safety flares, magnetic hazard beacons, multi-pod breakdown kits, and charging accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each LED beacon kit undergoes flash-mode circuit audits, USB-C charging port tests, IP67 seal inspections, and shock-cushioned packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for lithium-ion battery shipments.

4. Compliant Protective Packaging & Order Tracking

In full compliance with Australian land transport regulations for lithium-ion battery devices, all Flare Pod beacons are shipped in transport-locked sleep state inside padded zippered storage cases and reinforced corrugated outer cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Flare Pod is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.