Refund policy

Return Policy

At Flare Pod, we want you to feel complete confidence in the optical brightness, magnetic grip, and rugged durability of our roadside safety beacons. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because emergency road flares feature clear optical polycarbonate lenses and high-traction TPE rubber shells susceptible to asphalt gravel scratches, vehicle paint scuffs, and tire marks during outdoor roadside deployment, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Safety Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The LED road flare pod, magnetic beacon, charging dock, or breakdown kit must be completely undeployed on asphalt/gravel roads, unmounted on vehicle exteriors, unsoiled, and in its original, brand-new condition.
  • Indoor Dry Inspection & Optical Lens Notice: Units may be unboxed indoors in clean, dry hands for visual inspection and indoor flash-mode testing. We strictly cannot accept pods that have been placed on outdoor roadways, attached to dirty car panels, submerged in water, or subjected to vehicle crush testing (asphalt grit immediately embeds into soft TPE rubber ribs and scratches clear polycarbonate LED lenses).
  • Magnet bases and folding hanging hooks must be 100% clean, free of metal shavings, road tar, or grease.
  • Multi-way USB-C charging cables and 12V car adapters must remain factory-tied with original protective caps intact.
  • All original packaging—including padded zippered carry cases, retail display boxes, attached hangtags, and safety instruction manuals—must remain 100% complete and undamaged inside the return parcel.
  • Commercial fleet bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because lithium-ion battery devices require compliant ground parcel transport, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Flare Pod cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@flarepod.shop within 30 days of delivery. Please include your order number, kit model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and compliant battery repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a LED color variant, pack quantity, or delivery address), contact us immediately at support@flarepod.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our safety hardware quality control inspectors will examine each pod under bright lighting (verifying unscratched polycarbonate lenses, grit-free TPE rubber bumpers, clean magnet bases, factory-tied charging leads, and complete zippered storage cases). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@flarepod.shop for further assistance.